General Terms and Conditions

This Terms and Conditions page describes the rules that govern your use of Royal Planet’s online casino services in Canada. It explains the relationship between us and our users, what we expect from account holders, and the practical steps we take to manage accounts, payments, promotions and disputes. By registering and using our site you agree to follow these terms and any additional rules posted in connection with specific features or promotions.

Account responsibilities

You are responsible for keeping your account information accurate and secure. Use a valid email address, create a strong password, and do not share your login details. We may ask you to verify your identity and address at any time to comply with account verification checks and to process withdrawals. If you suspect unauthorised access, contact support immediately so we can lock the account and investigate.

Eligibility requirements

To use Royal Planet you must meet the legal age and local requirements for online gambling in your province. Only one account is permitted per person, household and device unless we explicitly approve otherwise. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed or where registration conflicts with our restricted countries and list of prohibited users.

Acceptable platform use

Our services are for lawful, private use only. You must not attempt to manipulate games, exploit bonus mechanics, use bots or automated systems, or otherwise interfere with platform operations. Fraudulent activity, chargebacks, collusion, account sharing and identity falsification are prohibited. We may suspend or close accounts and retain funds where we suspect misuse or breach of these rules.

General bonus and promotion rules

Promotions are subject to separate terms that apply alongside these general conditions. Bonuses and free spins carry wagering requirements, game contribution limits and maximum bet rules that must be met before cashout. We may set eligibility criteria for offers, require opt-in at deposit, and exclude certain games from contribution toward wagering. Abuse of promotions may result in bonus cancellation, forfeiture of winnings and account action.

Wagering and maximum bet

While a promotion is active on an account, maximum bets may be restricted. Any winnings that arise from violating bonus conditions may be voided. Specific wagering percentages and expiry periods are described in each promotion’s terms.

Deposits and withdrawals

Deposits and withdrawals are carried out through the payment methods listed in your cashier. We require identity verification before processing withdrawals and may perform source-of-funds checks where necessary. Processing times and limits depend on the method chosen and your verification status. We do not accept responsibility for third-party fees charged by banks or payment providers.

Dispute resolution

If you have a complaint, contact our support team so we can investigate. We aim to respond promptly and work toward an internal resolution. If a matter cannot be resolved directly, you may be referred to an independent dispute resolution service where applicable. We will cooperate with reasonable requests for information during any investigation.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where practicable, notified to active account holders. Continued use of the site after changes are posted constitutes acceptance of the updated terms. For questions about these terms contact support via the help centre.