Contact our team
Need help? Our support team is ready to assist with account-related questions, verification, deposits and withdrawals, technical issues, or general feedback. We handle login problems, KYC document uploads, payment queries and dispute follow-up for Canadian players. Reach out any time for help with bonus clarifications, game issues or site errors. Live chat, email and phone support are available and our agents aim to resolve most routine requests promptly and clearly. Callback requests are available when needed through email or phone.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email, resp. within minutes) |
| General enquiries | [email protected] (policy and account queries, 24-hour response) |
| Affiliate enquiries | [email protected] (partner enquiries, account manager) |
| Phone | +1 416 387 5926 (press 1 for support) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email Support
Email is our preferred contact method for detailed requests, account issues, or any matter that needs supporting documents or explanations. When you write, use a clear subject line, include your full name, account ID and current contact details, and attach any relevant files to speed up resolution. Providing precise information helps us avoid unnecessary delays.
Submit your enquiry
Response Time
Our support team aims to respond quickly to all inquiries. Most questions are answered within one business day. If your issue requires identity checks, payment investigations, or specialist review, it may take longer while we gather details or liaise with partners. We will keep you updated by email and live chat as progress is made.
Feedback
We want to hear from you. Send feedback, suggestions or ideas to help improve the site and your gaming experience in Canada. Every message is reviewed carefully by our team and used to refine features, promos and support. Use the contact form or email [email protected], we appreciate your input and act on what we learn to make the site better.