Royal Planet Casino Responsible Gambling

At Royal Planet we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools and information to help you manage time and money spent on gaming. If you ever feel play is becoming a problem, we encourage you to use our account controls and seek support without delay.

Player protection principles

We aim to protect our players through practical measures that promote safer play. Our approach focuses on prevention, transparent controls, and quick responses when issues arise. We respect privacy and treat each request for help or restriction confidentially and promptly.

Activity-control tools

You can control your account activity using built-in features accessible in your account settings or by contacting support.

Available controls

- Deposit limits: set daily, weekly or monthly deposit caps to limit spending. We recommend choosing limits you can comfortably afford.

- Loss limits: set maximum loss amounts over set periods to keep losses within planned budgets.

- Wager limits: restrict the amount you can stake on a single bet or session.

- Session reminders: enable pop-ups that notify you how long you have been playing.

Deposit limits

Deposit limits allow you to control how much money enters your account. Limits can be adjusted in your profile, but some changes may take effect after a cooling-off period. If you need a permanent reduction or help setting limits, contact support and we will assist you.

Loss limits

Loss limits help you cap net losses over daily, weekly or monthly periods. These limits are useful for responsible bankroll management and can be changed through the account tools or with help from our support team.

Time limits and account breaks

We offer time-based controls to manage play duration. Use session reminders or set an automatic time-out for 24 hours up to several weeks. Short breaks can prevent impulse decisions; longer breaks give you space to reassess play patterns.

Self-exclusion

If you need a longer break, self-exclusion blocks your account for a defined period - commonly 6 months, 12 months, or indefinitely. During self-exclusion you cannot deposit or play. Requests are handled quickly and confidentially; contact support to start the process.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing money to play, neglecting responsibilities, or significant changes in mood tied to play. If you or someone close shows these signs, consider using limits, time-outs or self-exclusion and seek outside support.

Tips for maintaining control

- Set clear deposit and loss limits before you start playing.
- Use session reminders and take regular breaks.
- Never gamble with money you need for bills or essentials.
- Keep a record of time and money spent on gaming.
- Talk to a trusted friend or family member if you feel unsure.

Professional help and support organisations

If you need professional assistance, consider contacting organisations such as Gamblers Anonymous, Gambling Therapy, or your provincial problem gambling helpline for confidential support and counselling. These services can provide assessment, tools and referrals tailored to your needs.