Player Privacy Policy
This Privacy Policy explains how Royal Planet collects, uses, stores and protects personal information for players in Canada. We take privacy seriously and aim to be clear about what data we hold, why we need it and how you can manage your information. This page covers the main types of data we process and the rights available to you as an account holder.
Types of data we collect
Personal data
When you register an account we collect identifying information such as your full name, date of birth, email address, phone number and billing address. We also collect documents used for identity verification, such as government ID and proof of address, where required to meet KYC and anti‑fraud checks.
Technical data
We log technical information needed to operate the service, including IP address, device type, browser version, operating system, approximate location, and cookies or similar tracking identifiers. This helps us secure accounts, personalise settings and maintain a smooth site experience on desktop and mobile.
Transactional data
Transactional records include deposits, withdrawals, game activity, bets, wins and losses, payment method details and support interactions. We use this data to process payments, manage disputes, detect suspicious activity and comply with financial and gambling compliance requirements.
How we use your information
We use personal, technical and transactional data to create and manage your account, process payments, verify identity, prevent fraud, run customer support, and carry out legal and regulatory obligations. We may also use aggregated or anonymised data for reporting and operational analysis. We will not use your data for purposes incompatible with the reason it was collected without giving you notice.
Data protection practices
We protect information using standard industry safeguards, including encryption for data in transit, access controls, secure hosting and regular security reviews. Access to personal data is limited to authorised staff and trusted service providers who need the information to perform their role. We also maintain procedures to respond to data breaches and notify affected users where required by applicable law.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, improve site performance and deliver relevant content. Some cookies are essential for core functions, while others support analytics or marketing. You can manage cookie settings through your browser or account preferences. Detailed cookie settings are available in our cookie notice.
User rights
If you are a Canadian user you have rights to access the personal data we hold about you, request correction of inaccurate information, object to certain processing, and request restriction or deletion of your data where applicable. Rights may be subject to lawful exceptions such as fraud prevention or regulatory retention requirements.
Access, correction and deletion
To request access, correction or deletion, contact us so we can verify your identity before responding. We aim to handle verified requests promptly. If we cannot comply with a request we will explain the reasons and any available alternatives.
Information sharing and third parties
We share data with payment processors, identity verification and fraud prevention services, game and software providers, analytics vendors and law enforcement or regulatory bodies when required. Third parties process information under contractual terms and are expected to maintain appropriate security and confidentiality safeguards.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified by posting an updated policy and, where appropriate, by email or account notice. For questions or privacy requests contact [email protected].